Complaints Procedure

Customers can file a complaint by sending an email to the following email address:, with the word “complaint” in the subject. In order to handle complaints in the best possible way, the following information will be requested:

  • Full name of the Customer;
  • The Customer reference ID provided by the Company;
  • E-mail address; and
  • A description of the complaint.

Upon receipt of a complaint the Staff involved with customer support will: